Answered By: Emma Hollinshead
Last Updated: 19 Oct, 2020     Views: 54

If you get the message / graphic below when you try to access an EBSCO database such as Library SmartSearch, please give us the information requested at the bottom of the screen to help us trouble-shoot the issue further.


Gather the following information:

  • NAME of the EBSCO database you tried to get into (e.g. Library SmartSearch)
  • Name and version of your computer's:
  • Name of any anti-virus or firewall software you are using

Then please go to and  take  a screenshot of the page that shows up. This should be done without clearing your cookies or cache.

Send all of the above information to: This information should help Library staff to investigate the problem further with our suppliers.

NB:  sometimes completely clearing your cache and cookies will resolve the problem temporarily.

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