If you get the message / graphic below when you try to access an EBSCO database, please give us the information requested at the bottom of the screen to help us trouble-shoot the issue further.
Gather the following information:
- NAME of the EBSCO database you tried to get into
- Name and version of your computer's:
- Name of any anti-virus or firewall software you are using
Then please go to http://search.ebscohost.com/testauth.aspx and take a screenshot of the page that shows up. This should be done without clearing your cookies or cache.
Send all of the above information to: library@aston.ac.uk This information should help Library staff to investigate the problem further with our suppliers.
NB: sometimes completely clearing your cache and cookies will resolve the problem temporarily.