Answered By: Emma Hollinshead
Last Updated: 03 Jan, 2024     Views: 205

If you get the message / graphic below when you try to access an EBSCO database, please give us the information requested at the bottom of the screen to help us trouble-shoot the issue further.

 

Gather the following information:

  • NAME of the EBSCO database you tried to get into
  • Name and version of your computer's:
  • Name of any anti-virus or firewall software you are using

Then please go to http://search.ebscohost.com/testauth.aspx and  take  a screenshot of the page that shows up. This should be done without clearing your cookies or cache.

Send all of the above information to: library@aston.ac.uk This information should help Library staff to investigate the problem further with our suppliers.

NB:  sometimes completely clearing your cache and cookies will resolve the problem temporarily.