Answered By: Emma Hollinshead Last Updated: 19 Oct, 2020 Views: 54
If you get the message / graphic below when you try to access an EBSCO database such as Library SmartSearch, please give us the information requested at the bottom of the screen to help us trouble-shoot the issue further.
Gather the following information:
- NAME of the EBSCO database you tried to get into (e.g. Library SmartSearch)
- Name and version of your computer's:
- Operating system
- Web browser
- Confused? Use http://www.thismachine.info/ and it will tell you both answers
- Name of any anti-virus or firewall software you are using
Then please go to http://search.ebscohost.com/testauth.aspx and take a screenshot of the page that shows up. This should be done without clearing your cookies or cache.
Send all of the above information to: firstname.lastname@example.org This information should help Library staff to investigate the problem further with our suppliers.
NB: sometimes completely clearing your cache and cookies will resolve the problem temporarily.
Please visit us at the Help desk:
Monday - Friday
09:00 - 18:00 term-time
09:00 - 17:00 vacation