Answered By: Erica Lee
Last Updated: 19 Feb, 2020     Views: 1081

If you get an error message in SmartSearch saying  "We are unable to validate your login credentials. The URL you are using may contain an error or the profile you are trying to access may no longer exist. Please contact your institution for assistance. [Authentication Error Code 103]".,cookie,guest&custid=s9815128&groupid=main&profile=eds" there are a couple of things you can try to resolve the problem.

It may be that your browser has cached an error from a previous session. If this is the case, in order to resolve this please clear your browser's cache or try using a different browser. 

If you're still having problems try this alternative link for SmartSearch:

(If you're on-campus, just make sure that you are connecting through Aston Connect wi-fi).

You'll need to click on Guest to login (on the yellow bar at the top of screen) and enter your normal Aston University username and password.

If that doesn't work, please email us at  so that we can investigate further. If you can include the web address of the link that you used immediately before you got the error message that would be helpful.

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