Answered By: Emma Hollinshead
Last Updated: 28 Feb, 2017     Views: 45

If you get the message/graphic below when you try to access an EBSCO database such as Library SmartSearch, please give us the information requested at the bottom of the screen to help us troubleshoot the issue further.


Gather the following information:

  • NAME of the EBSCO database you tried to get into (e.g. Library SmartSearch)
  • Name and version of your computer's:
  • Name of any anti-virus or firewall software you are using

Then please go to and  take  a screenshot of the page that shows up. This should be done without clearing your cookies or cache.

Send all of the above information to: This information should help Library staff to investigate the problem further with our suppliers.


NB:  sometimes completely clearing your cache and cookies will resolve the problem temporarily.

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